The Next Level of Field Service
The Service Library is a deployment option that optimizes ITMs for use as a reference guide. It organizes ITMs by product line and allows you to launch individual procedures rather than the entire ITM for faster load times.
With time to resolution being a determinant of success, the Service Library was built for speed so that service and support engineers can spend their time fixing the problem, not looking for the solution.
A Collaborative Simulation Tool
Product Features
Store 3D Apps in the Cloud
The Service Library allows you to store and organize 3D apps for field deployment in the cloud so field engineers can easily access information on the go.
Search and Launch ITM Components
Instead of loading an entire ITM, the Service Library compartmentalizes procedures so you can find and download the information you need as quickly as possible.
Remote Support
The Service Library supports plug ins for most online meeting tools so you can start a screenshare with a field tech or customer and help resolve
Supercharge Your Service Team!
Learn more about creating efficiencies with the Service Library and NGT2’s Integrated Service Solution.
